Simnest Aviation offers telephone assistance and remote access-based support besides on-site service maintenance. With remote access our support team can log into the simulator from our HQ and start troubleshooting immediately.
The Simnest E-ticketing system is available 24/7 which gives you the possibility to submit tickets immediately whenever you encounter a problem with the device. The ticketing system combined with remote access is very effective in most cases. However sometimes the support team has to cooperate with the onsite technicians.
There is no doubt that on-site support is essential but, in many cases, a more agile approach has to be taken to meet service level agreements (SLAs) and minimize downtime.
Our team is proactively working on finding and troubleshooting errors before they can be experienced by our customers. After that the support team uses the remote access to install the update on our customers’ devices. If an error occurs on one of our devices, the solution is implemented not just on the device in question, but on all devices to prevent malfunctions.